Return & Exchange Policy

Return & Exchange Policy

Last Updated: August 2026

At Dhali Collection, we always aim to provide high-quality products and ensure customer satisfaction. Due to the nature of fashion fabrics and clothing products, we have a specific return and exchange policy to maintain fairness and transparency.

1. No Return Policy

Dhali Collection does not accept product returns after purchase.

Customers are requested to carefully check product details, designs, colors, fabric quality, and quantity before confirming their purchase.

As fashion products are often available from multiple sellers, there may be situations where a customer purchases the same or similar product from another source and later requests a return or replacement. To avoid such complications and maintain a fair business process, we do not offer general product returns.

2. Product Checking Before Purchase

We encourage our customers to review all product information and confirm their order carefully before making payment.

Our team is always available to provide product details, images, videos, and necessary assistance before purchase.

3. Exchange Policy for Damaged Products

Although we do not provide returns, we offer exchange support in case of genuine manufacturing issues.

If any product is found with:

  • Cutting damage

  • Fabric tear

  • Manufacturing defect

  • Serious quality issue

Customers must inform us within a reasonable time after receiving the product.

After verification, we will try our best to provide a replacement for the affected part or product if the same item is available in our stock.

4. Product Availability for Exchange

Exchange requests depend on product availability.

If the same product or replacement item is not available, our team will discuss and provide the best possible solution according to the situation.

5. Conditions for Exchange

Exchange will not be applicable if:

  • The product has been used, washed, or altered

  • Damage occurs due to customer handling

  • The customer changes their mind after purchase

  • The issue is related to personal preference or slight color differences caused by photography or screen settings

6. Wholesale Order Policy

For wholesale buyers and business partners, customers are advised to inspect and confirm product details before placing bulk orders, as wholesale purchases are processed based on confirmed requirements.

7. Contact Us

If you receive a damaged or defective product, please contact us with order details and supporting information.

Dhali Collection
Dhaka, Bangladesh

Email: contact@dhalicollection.com
Phone: +880-1910007555, +880-1930301577

Thank you for understanding and supporting Dhali Collection.